Missing a connecting flight is one of the most frustrating and inconvenient experiences for any traveller. It can disrupt your travel plans, lead to stress, and could even incur additional costs. However, you can always get compensation for missed connecting flights and relieve some of the inconveniences faced.
In this guide, we’ll discuss how to deal with missing a connecting flight and the next best steps to take.
1. Contact the Airline Personnel
As soon as you realize you’ve missed your connecting flight, head to the airline’s customer service desk, or contact them through their helplines.
In most cases, people miss their connecting flight due to a delay from the previous flight. If that’s the case, you can request to know why there was a delay and get them to put it in writing. You also want to know when the next available flight will be, so you can reschedule the missed flight immediately.
If the connecting flight is with a completely different airline, take action on your end and figure out how to rebook the flight or get a seat on the next flight. However, since the initial airline was responsible, you can still reach out to them, asking them to take responsibility. Keep receipts of any additional costs incurred, as you might need them later.
2. Know Your Rights in the Case of a Missed Connecting Flight
Under the EU 261 regulation passed in 2004, you are entitled to some form of compensation of up to €250 – €600 if you miss your connecting flight. This applies if you arrive at your final destination with a delay of 3 hours or more, and it is calculated based on your flight distance.
- Short distances – up to 1500km – €250 Compensation
- Medium distances – Between 1500km and 3500km – €400 Compensation
- Long distances- over 3500km – €600 Compensation
In addition to monetary compensation, you are also entitled to flight rebooking and rescheduling options. The airline should get you a seat on the next available flight or provide you with a refund.
However, if you have already been delayed for two hours, you have the right to free food and drinks at the airport. If the delay lasts over the night, you can have access to free hotel accommodation.
Understanding your rights is essential, especially if the missed connection was due to factors within the airline’s control.
3. Stay Calm and Be Patient
Missing a connecting flight is undoubtedly frustrating, but you must remain calm and patient when dealing with airline personnel. Remember that they handle these situations regularly, and being polite and understanding can go a long way in resolving the issue.
You can walk up to the help desk at the airport to make enquiries, place a call, or send an email. They will put you through the next steps to take and how to file a compensation claim.
Bottom Line
If you’ve missed a connecting flight before, you must know how frustrating it can be. However, the tips shared in this article can help you turn the situation around and still have a seamless travel experience.
